Seating World Pvt Ltd Product & Service Warranty
Seating World ® 2-year limited product and service warranty covers all products, sold under Seating World brand as per the conditions set forth in this document. It warrants that for the first year of the date of purchase all products, including the exceptions stated below, sold thus are free from all kinds of manufacturing defects, workmanship defects or failure to perform under normal and intended usage and as such shall be repaired, serviced, or replaced in part or in full, free of all costs. Thereafter, for 2 years of normal & intended usage, the warranty covers service of failed parts or components only and not their cost except as stated in the document.
The warranty applies to all Seating World and delivered in Hyderabad. The warranty is valid for 2 years from the date of invoice to the original end-user and is non-transferable. End-user means the final buyer purchasing the product for his/her own use.
Seating World will, in the first year of purchase, repair service or replace free of charge any part, component or material of all products which fail under normal usage. After the first year of purchase, the warranty covers the cost of service only except where stated otherwise. All replacement costs, like the cost of parts & shipping costs, will be to the buyer’s account.
Seating World does not have any dealers, representatives, or franchisees anywhere in India or elsewhere. Any products not directly purchased from Seating World shall not be covered by the warranty
Electricals & Electronics & Others. All mechanical and electrical components like height adjustment mechanisms. All Electronic components like wireless chargers, wire boxes, switches, sockets & ports, electronic locks, control box on height-adjustable desks. Gas lifts in height-adjustable chairs. All cafeteria chairs, bar stools and their components. Seating World will, in the first year of purchase repair or replace the defective parts free of cost. After 1 year of the date of purchase & up to 2 years, the warranty will cover the cost of service only. Cost of replacement parts will be borne by the buyer.
Inclusions, Exclusions & Exceptions 2 Years
Seating Products. All frames used in seating products, including sofas, lounge chairs, revolving chairs, fixed base chairs except Cafeteria Chairs and Barstools. Seating World, asper the exceptions set forth in this document, warrants these components to be free of material and manufacturing defects.
Seating World will, in the first year of the date of purchase, bear labour charges, shipping costs and component replacement cost to repair or replace the defective parts. After one year of the date of purchase & up to 2 years, the frame warranty covers service & labour costs only. Cost of replacement parts will be borne by the buyer.
Mechanical Parts. All non-electric and non-electronic mechanical and moving components such as reclining mechanisms, tilting mechanisms, height adjustment mechanisms (except for gas lifts), castors, levers, pedals and five star and fixed bases in chairs with the exceptions and conditions as set forth in this document. All the hardware in wooden furniture like desks, conference tables workstations, training tables, coffee table, corner tables credenzas, cabinets with the exceptions and conditions set forth in this document.
Seating World will, in the first year of purchase repair or replace the defective parts free of cost. After 1 year of the date of purchase and up to 2 years, the warranty will cover the cost of service only. Cost of replacement parts will be borne by the buyer.
Electricals & Electronics & Others. All mechanical and electrical components like height adjustment mechanisms. All Electronic components like wireless chargers, wire boxes, switches, sockets & ports, electronic locks, control box on height-adjustable desks. Gas lifts in height-adjustable chairs. After 1 year of the date of purchase & up to 2 years, the warranty will cover the cost of service only. Cost of replacement parts will be borne by the buyer.
Fabrics, Leather & Artificial Leather. All seat cushion bases will soften with normal use and conform to the shape of user. The warranty does not cover any kind of fabrics. This shall be considered normal wear and shall not be considered loss of resiliency of material manufacturing defect. Within one year of date of purchase Seating World will service, repair, or replace such part if they have a manufacturing defect or an abnormality in the original form. All upholstery leather and artificial leather are warranted against seam slippage,
fraying, cracking and dye transfer. The warranty does not cover tears, flattening, fading, pilling or shrinkage and is not valid when improper care, soiling or abuse is evident. The warranty does not cover shading of microfibers, velvets, and suedes. These materials due to their soft texture will shade, mark, or crush easily and are considered natural characteristics. Leather being a natural product will have variations in shade and tone, nicks, scratches, marks, and wrinkles. They shall not be considered a defect.
Warranty Does Not Apply To
Normal wear and tear and any condition resulting from incorrect or inadequate maintenance, cleaning, or care.
Natural variations of grain and shade in veneer and veneer like laminate or presence of natural character marks & knots and natural color aging.
Changes and variations occurring in color, shades, grain, texture in fabrics, veneers, laminates across lots or due to exposure to sunlight, water, dust, and other substances like detergents & chemicals.
Damage resulting from negligence, misuse or accidents including damage resulting from water, ink, paint, colors, or any other externally applied substance.
Damage resulting from attempt to move, drag, lift a product like desk, cabinet, conference table or any other product designed to be used in a fixed position.
Any kind of defect or damage resulting from attempt to alter or modify a product or any damage resulting from substitution of components not authorized or not provided by Seating World. Pilling of fabric and textile upholstery materials.
Any damage, cuts or tear resulting from impact of or abrasion with sharp or blunt objects. Corrosion, damage and oxidization and rust to metal, steel and chrome surfaces happen because of climatic conditions and are not covered under the warranty. Scratch marks on any kind of surface will not be covered by the warranty.
This limited warranty applies solely to all such matters and products as expressly set forth in this document. No other express or implied warranty is provided including but not limited to any implied warranties of merchantability and fitness for a particular purpose. Seating World will not be responsible for consequential or incidental damages such as loss of use, inconvenience, loss, or damage to personal property direct or indirect